Glow Up

Thank You for ordering with Mercedes Brown!

1. How long is processing, shipping, and handling?

Processing normally takes 2-3 Business days for your order to be shipped out. Covid 19 has caused some delays with shipping. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days. Domestic Express Shipping is 2-3 Business days depending on your location. Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location. International Shipping is 7-10 Business days depending on your location. All Packages Delivery is with the USPS. Business days are Monday-Friday

 

2. When will my tracking number start to update?

After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your tracking number will be sent via email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 4 days from placing your orders please contact us at (513)409-1698

3. Can I make changes to my order?

To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.

4. May I return my order?

Due to the hygenic nature of our products we do not offer returns or exchanges at this time. All sales are final. We stand by the quality of our acessories, handbags, and hair extenstions....and trust you will be completely satisfied. 


Business Hours Are Monday-Friday 10AM-6PM 

Saturday 9AM -2PM

& Sundays-CLOSED

If your have any questions or concerns please feel free to Contact Us At (513)409-1698 During Business Hours